ACCEPTABLE RETURN REQUESTS
Products may be returned if they are:
- Damaged when received
- If the wrong products were sent to you or if the product is not to your liking at the moment you received the product.
- Return request must be placed within 7 days of receiving the product.
CONDITION OF PRODUCT & PACKAGING
- The product must be unused and returned exactly how you received it. All the Nutrion branded packaging, boxes, tags other promotional materials must be intact.
If an item is missing in your order please let us know and we can verify & process it immediately. Should you wish to return a product for this reason, you may do so.
REFUND AMOUNT & TIME
- The full amount of the order minus the shipping charges will be credited back to you in case of return. We are a small, independent business and this measure helps us eliminate the high cost incurred from insincere orders.
- Refunds will be made to the source of the payment. If ordered by COD refund will be made to an account specified by you.
- Refunds will be processed within 7 working days from the day we receive & verify the returned product.
EXCHANGE OF A PRODUCT
If you wish to exchange a product please write to email@example.com with details & we’ll get back to you at the earliest.
PART RETURN OF AN ORDER
You can partly return an order when you have ordered multiple items. Please write to firstname.lastname@example.org with details.
HOW TO PLACE A RETURN REQUEST
Kindly take pictures of the products in its present condition ( if a damaged product is received, click the pictures as soon as you get it) and mail your request to email@example.com and we will process the request at the earliest and contact you to arrange pick up or request self shipping.
WHEN ARE RETURNS NOT ACCEPTABLE?
- After 7 days of delivery.
- Damage was caused by mishandling/ misuse.
- Products are used.
- Packaging is torn or damaged.
- Tampering/ missing serial numbers/shipping details.
- Minor colour changes or small imperfections are to be expected as these are natural products, returns based on such details are not encouraged.
CANCELLING A RETURN REQUEST
Please let us know if you wish to cancel a return request using the WhatsApp message feature on the website. We will try to cancel the process.